Grievance Redressal Mechanism
Committed to fair, prompt, and transparent dispute resolution
Level 1: Advisory Desk Resolution
If you have any grievance or complaint regarding onboarding, folio statements, transaction facilitation, or advisory conduct, please reach out to our principal advisory desk:
Level 2: Principal Grievance Officer
If the response at Level 1 is unsatisfactory or unresolved after 7 working days, you may escalate your concern to the designated Grievance Redressal Officer:
Grievance Redressal Officer
Makkar Investor Services LLP (ARN: ARN-367823)
LG A Ashoka Plaza Below ICICI Bank Rohtak, Haryana 124001
Email: [email protected]
Direct: +91 94160 52266
Level 3: Regulatory Portals (SEBI SCORES / SMART ODR)
If your grievance relates to mutual funds and remains unaddressed by the AMC or distributor within 30 days, you may register a complaint on SEBI's centralized grievance redressal portal:
- SEBI SCORES Portal: scores.sebi.gov.in
- SMART ODR Portal (Securities Market Dispute Resolution): smartodr.in
- IRDAI Bima Bharosa (for Insurance disputes): bimabharosa.irdai.gov.in